Citizen Charter
Based on the 73rd Constitutional Amendment, the Kerala Panchayat Raj Act of 1994 and subsequently the three-tier Panchayat system came into existence. Grama Sabhas constituted under the Panchayat Raj Act became the foundational pillars of democracy. A Grama Sabha is the general assembly of all voters residing within a ward. Through Grama Sabhas, direct participation in governance became accessible to every citizen. With the advent of People's Planning, direct participation of citizens was ensured in planning and execution just as in general governance.
Consequently, the Grama Panchayat has transformed into an institution that every citizen regularly approaches for general administrative matters as well as numerous essential services and assistance. Responsibilities have been designated to the Grama Panchayat as per the Panchayat Raj Act. Accordingly, the services to be rendered to the citizens by the Panchayat are mentioned in the Third Schedule. However, the majority of citizens remain unaware of what services are available from their Grama Panchayat and other allied offices, the procedural guidelines to obtain such services, the applicable terms and conditions, or the time limits. As a result, they face avoidable delays and other hardships.
Receiving legally mandated services from the Grama Panchayat is the right of every citizen. To ensure this, the two provisions explicitly laid down in the Panchayat Raj Act are the "Right to Information" and the "Citizen's Charter". According to Section 271A of the Panchayat Raj Act, it is the right of every citizen to receive any information requested in good faith within the stipulated time limit by following the due procedures.
We gladly present this updated Citizen's Charter before the public, which has been prepared in accordance with Section 272(A) of the Panchayat Raj Act, made effective from 01.01.2025 with necessary timely amendments.
Part - 1: Time-Bound Services Available from the Panchayat
Services Available from the President
- Character Certificate
- Certificate proving non-inclusion in any Ration Card
- Unemployment Certificate
- Life Certificate
- Certificate of marriage in instances where the marriage is unregistered
- Death Certificate in unregistered cases
- Non-remarriage Certificate
- Family Relationship Certificate (for submission before various Welfare Fund Boards)
- Certificate proving that a house is uninhabitable
- Stage Certificate
Application Procedure: An application prepared on plain paper addressed to the President must be submitted directly to the President, along with the attestation/certificate of the respective Ward Member, Ration Card, and Identity Card. The certificates will be issued within 7 days.
In addition to these, other certificates that can be issued in the capacity of the Panchayat President and general grievances can also be submitted directly. Matters that can be decided independently will be settled on the very same day, and those requiring a decision from the governing body will be disposed of within 45 days. Cases requiring the services of other higher authorities will be forwarded to the concerned departments within 7 days.
Major Services from the Panchayat Office
| Sl. No. | Details of Service Provided | Service Providing Officer | Application Procedure / Conditions | Fees to be Paid | Time Limit |
|---|---|---|---|---|---|
| 1 | Birth Registration | Registrar & Secretary | A report must be submitted in the specified form, which is available for free from the Panchayat. The birth must have occurred within this Panchayat's limits. For home births, an adult family member aged 18 or above, and for hospital births, the concerned doctor must report the event. | Free up to 21 days. A late fee of Rs. 2 is applicable after 21 days up to 30 days. | 5 working days |
| 2 | Death Registration | Registrar & Secretary | A report must be submitted in the specified form along with the Aadhaar annexure and a copy of the Aadhaar card. The death must have occurred within this Panchayat's limits. For home deaths, the head of the family; for institutional deaths, the institutional head; for other places, the property owner; and for unnatural deaths, the police officer in charge must report the event. | Free up to 21 days. A late fee of Rs. 2 is applicable after 21 days up to 30 days. | 5 working days |
| 3 | Delayed Birth/Death Registration (After 30 days up to 1 year) | Deputy Director through Registrar & Secretary | A condonation application explaining the reason for delay (affixed with a Rs. 5 Court Fee Stamp) must be submitted to the Secretary and the Deputy Director. Along with it, 2 copies of the report form, Aadhaar copy and its annexure, and an affidavit certified by a Notary/Gazetted Officer must be attached. The event must have occurred within the Panchayat limits, and proofs regarding the place of birth/death/residence are required. | Rs. 5 | Within 7 working days after receiving permission |
| 4 | Delayed Birth/Death Registration (After 1 year) | Registrar & Secretary (Sanctioning authority: Sub-Divisional Magistrate) | A condonation application (with a Rs. 5 Court Fee Stamp) must be submitted to the Secretary. Two copies of the report form, 2 copies of affidavits from 2 Gazetted Officers, supporting proofs, and a birth order affidavit must be submitted to the RDO along with the Non-Availability Certificate (NAC) issued by the local registrar. The event must have occurred within this Panchayat's limits. | Certificate fee: Rs. 2. Search fee: Rs. 2 per year. After receiving permission: Rs. 10. | Within 7 working days after receiving permission from the Sub-Divisional Magistrate |
| 5 | Copy of Birth/Death Certificate (Records from 1970 onwards are available online) | Registrar & Secretary | A Rs. 5 Court Fee Stamp must be affixed to the application in the prescribed form. Non-judicial stamp paper worth not less than Rs. 50 in the name of the applicant must be produced. Only certificates of births/deaths registered in this specific Panchayat will be available. | Copy fee: Rs. 5. Search fee: Rs. 2. | 7 working days (Certificates under Section 12 on the same day) |
| 6 | Inclusion of Child's Name in the Birth Register | Registrar & Secretary | An application affixed with a Rs. 5 Court Fee Stamp. For children under 6 years: A joint application of the parents in the prescribed form (the name must be written clearly in both English and Malayalam) must be submitted by appearing in person along with a copy of an identity document. For children above 6 years: Joint application, birth order affidavit, and school certificate/attestation. | Free up to 1 year. Rs. 5 for applications after 1 year. | 7 working days |
| 7 | Inclusion of Name in cases where child's birth date and school records differ by more than 10 months | Deputy Director through Registrar & Secretary | An application addressed to the District Registrar affixed with a Rs. 5 Court Fee Stamp (along with identity proof), 2 copies of birth order affidavit, and 2 copies of the school record must be submitted. Birth date proofs of all children born to the parents must be produced. | Rs. 5 | Upon receiving permission from the District Registrar |
| 8 | Non-Availability Certificate (NAC) for Birth/Death | Registrar & Secretary | Application affixed with a Rs. 5 Court Fee Stamp. Documents proving the residence at the time of the birth/death must be attached. The certificate will be issued only after conducting the required inquiries. | Rs. 5 | 7 working days (In cases requiring a report from other units or police verification, 7 days after receiving such reports) |
| 9 | Correction in Birth/Death Registration Records | Registrar & Secretary | A clear application affixed with a Rs. 5 Court Fee Stamp. Village Officer's certificate (for name/address corrections), copy of school record, declarations from 2 credible persons, and local registrar's certificate are required. (Note: Corrections adding the father's name along with the mother's name are not permissible). A correction letter from the reporting authority or an affidavit is required. | Rs. 5 | 7 working days |
| 10 | Registration of Adopted Children | Registrar & Secretary | Birth report, court order. Registration can be done either in the registration unit where the adoption agency is located or in the registration unit covering the residence of the adoptive parents. Documents proving the place of residence are mandatory. | Free if done within 21 days. Rs. 5 up to 1 year. Rs. 10 after 1 year. | 15 working days |
| 11 | Registration of Births Occurring Abroad | Registrar & Secretary | Birth report in the prescribed form (2 copies). The parents must be permanent residents of India, and registration can be done within their local residential address limits. Registration must be done within 60 days of arriving in India. Passport copies, birth date records, and an affidavit on non-judicial stamp paper worth Rs. 100 stating the intention to permanently reside in India are required. After 60 days, registration will be subject to Section 13. | Free if done within 60 days. Rs. 5 after 60 days up to 1 year. Rs. 10 after 1 year. | 30 working days (If special permission is required, within 7 days of its availability) |
| 12 | General Marriage Registration (Within 45 days) | Registrar & Secretary | The memorandum must be submitted online only. Two printouts of the memorandum, birth date proof, marriage certificate issued by the religious authority, 2 non-relative witnesses, and a divorce/death certificate if it is not the first marriage are required. The marriage must have taken place within this Panchayat's limits, and both the bride and groom must appear in person. | Registration fee: BPL/SC/ST Rs. 10, General Category Rs. 100. Certificate fee: Rs. 20. | The certificate will be issued within 7 working days after registration |
| 13 | General Marriage Registration (After 45 days and within 5 years) | Registrar & Secretary | A joint condonation application on plain paper affixed with a Rs. 5 Court Fee Stamp, 2 printouts of the memorandum, and 2 printouts of Form-2 must be submitted. Birth date proofs, witnesses, and the marriage certificate are required. | Late fee Rs. 100, Registration fee Rs. 100, Certificate fee Rs. 20. | Within 7 working days after registration |
| 14 | General Marriage Registration (After 5 years) | Deputy Director through Registrar & Secretary | A joint condonation application with a Rs. 5 Court Fee Stamp must be submitted to the Secretary and the District Registrar. Three copies of the memorandum and 3 copies of Form-2 are required. Birth date proof and marriage certificate must be produced. Copies must be attested by a Gazetted Officer. Both parties must appear in person after receiving due permission. | Late fee: Rs. 250, Registration fee: Rs. 100, Certificate fee: Rs. 20. | Within 7 working days after receiving permission |
| 15 | Marriage Certificate Copy | Registrar & Secretary | An application on plain paper affixed with a Rs. 5 Court Fee Stamp. For those who require the certificate on stamp paper, a stamp paper worth not less than Rs. 50 in the name of the applicant must be produced. | Hindu Marriage Certificate: Rs. 10. General Marriage Certificate: Rs. 20. | Within 5 working days |
| 16 | Hindu Marriage Registration | Registrar & Secretary | A report in the prescribed form must be submitted. Registration must be reported within 15 days, beyond which a condonation application is required up to 30 days. The marriage must have taken place within the Panchayat limits. Proofs of Hindu marriage rituals, age proof records, and previous divorce/death certificates (if applicable) must be attached. | No Fee | 3 working days from reporting. If reported between 15 days to 1 month, 7 working days. (Total within 15 working days) |
| 17 | Hindu Marriage Registration (After 30 days of marriage) | Deputy Director through Registrar & Secretary | A joint condonation application affixed with a Rs. 5 Court Fee Stamp must be submitted to the Secretary and the District Registrar. A report in the prescribed form must be submitted. The marriage must have taken place within the Panchayat limits, and proofs of Hindu marriage rituals, age records, and previous divorce records must be produced. | No Fee | Within 15 working days after receiving permission |
| 18 | Old Age Pension (Rs. 1500/- per month) | Secretary | Two copies of the application in the prescribed form. Age proof record showing age above 60 years (School record/Passport/Driving License/Medical Certificate). Attested copies of Ration Card, Identity Card, Aadhaar Card, Income Certificate, and a signed declaration must be submitted. The applicant must not be a recipient of any other welfare pensions (except EPF). | Must have 3 years of permanent residence in Kerala. Annual family income must be below Rs. 1,00,000/-. The family must not own a vehicle with an engine capacity above 1000 cc. Must not own more than 2 acres of land (individually or family-owned). Income tax payers are not eligible. Air conditioners are not permitted in the house. | The application must be disposed of within 45 working days of receipt. |
| 20 | Destitute Pension (Widows / Divorced Women) (Rs. 1500/- per month) | Secretary | Two copies of the application in the prescribed form. Ration Card, Identity Card, Aadhaar copies, Income Certificate, and a signed declaration must be provided. For widows, the husband's death certificate (or a 7-year missing certificate from a competent Revenue authority) is required. A non-remarriage certificate from the Village Officer must be attached. | Annual family income must be below Rs. 1,00,000/-. Husband's death certificate is mandatory. The family must not own a vehicle above 1000 cc. Land holdings must not exceed 2 acres. Air conditioners are not permitted at home. Income tax payers are not eligible. | The application must be disposed of within 45 working days of receipt. |
| 21 | Agricultural Labourer Pension (Rs. 1500/- per month) | Secretary | Two copies of the application in the prescribed form. Discharge/clearance certificate from the Agricultural Workers' Welfare Fund Board, Ration Card, Identity Card, Aadhaar copies, signed declaration, and Income Certificate must be produced. | Must have completed 60 years of age. Must have been a permanent resident of Kerala for 10 years prior to application. Annual family income must be below Rs. 1,00,000/-. Ownership of vehicles above 1000 cc is prohibited. Land holdings must not exceed 2 acres. Income tax payers are not eligible. Air conditioners are not permitted at home. | The application must be disposed of within 45 working days of receipt. |
| 22 | Pension for Unmarried Women Above 50 Years (Rs. 1500/- per month) | Secretary | Two copies of the application in the prescribed form. Original certificate proving unmarried status and an Income Certificate (obtained from the Village Office), Ration Card, Identity Card, Aadhaar copy, and age proof (School record) must be submitted. | Must have 3 years of permanent residence in Kerala. Annual family income must be below Rs. 1,00,000/-. Ownership of vehicles above 1000 cc is prohibited. Land holdings must not exceed 2 acres. Income tax payers are not eligible. Air conditioners are not permitted at home. | The application must be disposed of within 45 working days of receipt. |
| 23 | Unemployment Allowance (Rs. 120/- per month) | Secretary | Two copies of the application in the prescribed form. An attested copy of the SSLC book, Employment Exchange registration card copy, TC, Ration Card, Identity Card copy, Income Certificate, and Aadhaar copy are required. | Must have passed SSLC (exempted for SC/ST categories) and must not be a student. Must have maintained active employment registration continuously for 3 years after turning 18 without securing employment. Exclusively for residents of this Panchayat. Those who fail to renew their registration on time lose eligibility. Age must be between 21 and 35 years. Personal income must not exceed Rs. 100 per month, and annual family income must be within Rs. 12,000/-. | The application must be disposed of within 30 working days of receipt. |
| 24 | Marriage Financial Assistance for Daughters of Destitute Widows (Rs. 30,000/-) | Secretary | Two copies of the application in the prescribed form must be submitted 30 days prior to the wedding date. Mandatory records: Husband's death certificate, daughter's school record, Ration Card copy, marriage fixation document, annual income certificate, and a true copy of the applicant's identity card. | Annual family income must be below Rs. 20,000/-. Assistance is limited to a maximum of 2 daughters per family. The formal marriage certificate must be produced after the wedding. Proof of the daughter's permanent residence in Kerala for 3 years and an affidavit from the bridegroom executed on plain paper are required. | Within 60 working days |
| 25 | Building Construction / Development Permit | Secretary | An application must be filed online through the 'Sanketham' software, and its printout, affixed with a Rs. 5 Court Fee Stamp, must be submitted. Current year's land tax receipt, possession certificate, copy of title deed/pattayam (originals must be produced for verification), 3 copies of the building plan, site plan, and a copy of the building licensee's registration are required. | Issued based on the structural/site verification report. Both the licensed supervisor/engineer and the land owner must sign the plan and the application form. | Application fee as per rules. Permit fee according to schedule. Applicable postal charges. (Disposal time: 30 working days; the permit will be dispatched via post to the owner's address). |
| 26 | Building Regularization | Secretary | An application in the prescribed form duly filled out and affixed with a Rs. 5 Court Fee Stamp. Current year's land tax receipt, possession certificate, copy of the title deed (originals must be produced), 2 copies of the completion plan, completion certificate signed jointly by the owner and licensee, site plan, licensee's credentials, and the one-time building tax receipt paid at the village office must be attached. | Applicable for buildings with an area of 100 sq. meters and above[cite: 2, 3]. Sanctioned based on a field verification report. Both the supervisor and the owner must sign all documents. | Application fee as per rules; regularization fee is double the standard permit fee. (Disposal time: 15 working days). |
| 27 | Allotment of New Building Number | Secretary | An application affixed with a Rs. 5 Court Fee Stamp. For buildings constructed with a valid permit: 2 copies of the completion plan, completion certificate (signed by owner and licensee), site plan, copy of the permit, possession certificate, land tax receipt, and one-time building tax receipt. For structures built without a permit: Land tax receipt, possession certificate, copy of title deed (originals must be produced), and a plan clearly mapping out boundaries. | Must be signed by the applicant (for non-permit structures). | No Fee (Disposal time: 15 working days) |
| 28 | Transfer of Building Ownership (Mutation) | Secretary | A clear application affixed with a Rs. 5 Court Fee Stamp. Current year's land tax receipt, possession certificate, formal consent letter from the previous owner, and copy of title deed (originals must be produced). If the registered owner is deceased, a copy of the death certificate and a legal heirship certificate are required (in necessary cases). | Applicable in cases where an official notice/letter needs to be served to the previous owner. | A penalty will be levied if the application is submitted after the specified statutory time limit. (Disposal time: 45 days / 30 working days). |
| 29 | Ownership Certificate | Secretary | A clear application affixed with a Rs. 5 Court Fee Stamp along with proof of up-to-date building tax payment. | The specific purpose for which the certificate is required must be detailed in the application. | No Fee (Disposal time: 2 working days) |
| 30 | Residential Certificate | Secretary | A clear application affixed with a Rs. 5 Court Fee Stamp. The applicant must be the occupant as recorded in the assessment register, failing which a formal consent letter from the building owner must be produced. An inspection report from the inquiry officer is required. For inclusion in voters' lists, handled as per Circular No. 1557/C.Fw1/2010/LSGD dated 8-7-2011[cite: 2, 3]. | - | No Fee (Disposal time: 5 working days) |
| 31 | Building Age Proof Certificate | Secretary | An application affixed with a Rs. 5 Court Fee Stamp along with the building tax receipt. | The exact date and year of completion of the building construction must be clearly mentioned. | No Fee (Disposal time: 7 working days) |
| 32 | Property Tax Appeal | Secretary | A clear application affixed with a Rs. 5 Court Fee Stamp. A copy of the tax receipt must be attached, and the appeal must be filed within 30 days of the tax assessment. | Decisions are taken after a detailed evaluation of the application by the Finance Standing Committee. | No Fee (Disposal time: 30 working days) |
| 33 | Property Tax Exemption | Secretary | A clear application affixed with a Rs. 5 Court Fee Stamp along with a copy of the building tax receipts paid up to date. | The physical collapse or intentional demolition of the building must be verified and proven during the field inquiry. | No Fee (Disposal time: 30 working days) |
| 34 | Property Tax Reduction for Vacant Buildings | Secretary | A clear application affixed with a Rs. 5 Court Fee Stamp (the building number must be specified). The receipt of the building tax paid up to the date of the application must be produced. | Applications must be submitted before the commencement of each half-year period. The building must remain continuously vacant for more than 60 days within that half-year. A maximum exemption of up to 50% of the annual tax can be granted. | No Fee (Disposal time: 30 working days) |
| 35 | Registration of Private Hospitals and Paramedical Institutions | Secretary | An application in the prescribed form affixed with a Rs. 5 Court Fee Stamp. Documents proving ownership of the building and professional qualifications for running the institution must be supplied. | The application must be filed 15 days prior to opening the institution. Apart from the registration, a valid D&O License must also be obtained. A certificate from the Pollution Control Board, an 'IMAGE' certificate for bio-waste management, and a consent letter from the building owner are mandatory. | Rs. 200 (Disposal time: 30 working days) |
| 36 | Renewal of Existing Hospital Registration | Secretary | An application in the prescribed form affixed with a Rs. 5 Court Fee Stamp. Documents proving building ownership and professional qualifications to run the institution must be produced. | Applications must be submitted before the start of the financial year. Along with the registration renewal, the D&O License must also be updated. A Pollution Control Board certificate, a Sanitary Certificate, and a Food & Safety Certificate (in required cases) must be produced. | Rs. 50 (Disposal time: 15 working days) |
| 37 | Registration of Tutorial Institutions | Secretary | An application in the prescribed form affixed with a Rs. 5 Court Fee Stamp. Documents proving building ownership and professional qualifications to run the facility must be provided. | The application must be submitted 15 days before the institution begins operations. A formal consent letter from the building owner is required. | Rs. 200 (Disposal time: 15 working days) |
| 38 | Renewal of Existing Tutorial Registration | Secretary | An application in the prescribed form affixed with a Rs. 5 Court Fee Stamp. Documents detailing building ownership and qualifications must be attached. | To renew an active registration, the application must be submitted before the start of the new financial year. A formal consent letter from the building owner is mandatory. | Rs. 50 (Disposal time: 15 working days) |
| 39 | License for Factories / Industrial Establishments (Sanction for Installation) | Secretary | An application in the prescribed form affixed with a Rs. 5 Court Fee Stamp. Property ownership documents or a consent letter from the building owner for the proposed location must be produced. Approved structural and site plans of the land and building must be provided. | A consent letter from immediate neighbors is required if there is any potential for environmental pollution. For establishments operating heavy machinery exceeding standard power thresholds, No Objection Certificates (NOC) from the District Medical Officer (DMO), the Pollution Control Board, and the Fire Force Department must be submitted along with an approved layout plan from the Electricity Board. Other documents required by government orders must be produced. | Fees are calculated based on the horsepower of the machinery; cost of forms is extra. (Disposal time: 7 working days if no external NOC is required; 15 working days from the date all external institutional clearances are received). |
| 40 | License for starting Industries, Factories, Trades, Commercial ventures, and other services | Secretary | An application in the prescribed form affixed with a Rs. 5 Court Fee Stamp must be submitted to the Panchayat 30 days prior to opening the establishment. | A formal consent letter from the building owner must be produced. The building/shop number must be specified. The applicant must not have any outstanding tax dues to the Panchayat. Profession tax will be levied. A formal declaration regarding the place name, an affidavit affirming compliance with the plastic ban, a Sanitary Certificate, and a Food & Safety Certificate (in required cases) must be attached. | Fees as per rules; cost of forms is extra. (Disposal time: 7 to 15 days) |
| 41 | License for Wood-Based Industries | Secretary | An application in the prescribed form affixed with a Rs. 5 Court Fee Stamp. | Ownership records of the site or a consent letter from the building owner, along with approved layout plans of the land and structure, must be provided. A consent letter from neighbors if pollution is expected, and an NOC from the Forest Department are required. For machinery with higher power capacities, NOCs from the DMO, the Pollution Control Board, and the Fire Force, along with an approved Electricity Board plan, are mandatory. Other statutory government records must be produced. | Fees are calculated based on the horsepower of the machinery; cost of forms is extra. (Disposal time: 7 to 15 days) |
| 42 | License for Rearing Pigs, Dogs | Secretary | An application in the prescribed form affixed with a Rs. 5 Court Fee Stamp. | A valid health/vaccination certificate issued by a Veterinary Surgeon confirming that preventive vaccinations have been administered is mandatory. | Rs. 10 + cost of forms. (Disposal time: 7 working days) |
| 43 | Precautionary Measures for Dangerous Trees | Secretary | An application written on plain paper must be submitted, detailing the location of dangerously positioned trees, the survey number of the land, and the full name and address of the owner of the tree. | - | No Fee (Disposal time: Actions will be taken after a formal decision by the Panchayat committee). |
| 44 | National Rural Employment Guarantee Scheme (MGNREGS) | Secretary | An application must be submitted in the prescribed form. | The applicant must be a permanent resident within this Grama Panchayat area. Must have completed 18 years of age. Copies of the Ration Card, Election Identity Card, and Aadhaar Card are required. Three passport-size photographs of all members to be included in the job card must be supplied. Applicants must be willing to undertake unskilled manual/physical labor. | No Fee (Disposal time: 14 working days) |
| 45 | Benefits under People's Planning Projects | - | Citizens must participate in their respective local Grama Sabhas and submit applications in the prescribed form. | - | No Fee (Disposal time: Benefits will be distributed to eligible applicants as soon as project implementation begins). |
| 46 | License for conducting Cattle, Goat, Pig, Rabbit, and Poultry Farms | Secretary | An application in the prescribed form (Form 1 and 2) must be submitted. | A copy of the preliminary clearance/permission letter must be attached. A formal application under Form 2 (affixed with a Rs. 5 Court Fee Stamp) as per Rule 7(1) is required. A valid Occupancy Certificate issued under the Kerala Panchayat Building Rules must be produced. Detailed site and building plans, and a Pollution Control Board (PCB) certificate (in required cases) must be submitted. | Fees are applicable as per the schedule under Rule 7(3). (Disposal time: 25 days). |
Krishi Bhavan, Koppam
| Sl. No. | Details of Service Category / Service Provided | Time Limit for Providing Service |
|---|---|---|
| 1 | Agricultural site inspection for technical problem solving | 5 days |
| 2 | Technical advisory services during severe pest and disease outbreaks | 8 hours |
| 3 | Consultation and advisory services for farmers visiting the Krishi Bhavan directly | 2 hours |
| 4 | Technical guidance to farmers under the ATMA project in all districts / via the Leads project in selected districts | Within 48 hours in emergency situations upon a farmer's request, or during scheduled monthly field visits |
| 5 | Agricultural machinery support services: Access to farm machinery managed through Custom Hiring Centers | 3 days |
| 6 | Soil Testing Labs: When farmers submit soil samples directly at the Krishi Bhavan for analysis | 30 days |
| 7 | Soil Testing Labs: When farmers submit soil samples directly to designated soil testing laboratories | 7 days |
| 8 | Supply of Production Inputs: Distribution and sale of seeds and planting materials through the Krishi Bhavan | Immediate service, subject to current stock availability at the Krishi Bhavan |
| 9 | Supply of Production Inputs: Seed quality testing services (for samples submitted to the Krishi Bhavan / seed testing lab) | 30 days |
| 10 | Financial assistance and subsidies to eligible farmers through approved agricultural schemes | Within 30 days after the final deadline set for farmers to file claims at the Krishi Bhavan |
| 11 | Agriculture Officer's certificate for eligible farmers to obtain electricity connections for agricultural irrigation | 5 days |
| 12 | Manufacturing license for compound chemical fertilizers and bio-fertilizers | 30 days |
| 13 | License for the district-level distribution of pesticides, bio-pesticides, bio-control agents, and organic fertilizers | 45 days |
| 14 | License for establishing a manufacturing unit for pesticides, bio-pesticides, bio-control agents, or organic fertilizers, and wholesale distribution licenses | 45 days |
| 15 | License for starting and operating private plant nurseries | 45 days |
| 16 | Issuance of crop insurance policies | 30 days |
| 17 | Primary investigation and reporting on natural calamity-induced crop losses | 30 days |
| 18 | Issuance of certifications regarding agricultural product procurement, crop varieties, total cultivation area, and crop yield availability | 3 days |
| 19 | Farmer registration under pension schemes | 30 days |
Services Available through Anganwadis
Supplementary Nutrition Distribution: (For children below 6 years and breastfeeding mothers). Register at the nearest Anganwadi as soon as pregnancy is confirmed. Benefits are available to mothers up to 6 months post-delivery and to children until they complete 6 years of age.
Immunization: For pregnant women and children. Register at the nearest Anganwadi as soon as pregnancy is confirmed. Services are accessible up to 6 months post-delivery for mothers and up to 6 years of age for children.
Non-Formal Pre-School Education: For children between the ages of 3 and 6 years. Parents must register the child's name at the Anganwadi immediately after birth. The child will receive services starting from 3 years of age until completing 6 years.
Health Check-ups: Register the name at the local Anganwadi. Services are extended to mothers up to 6 months post-delivery and to children up to 6 years of age.
Health and Nutrition Education: (Targeted at women in the 15 to 45 age group). Conducted monthly through special camps organized by health workers and experts centered around Anganwadi facilities.
Growth Monitoring Health Chart: For monitoring infants from birth up to 6 years of age within each Anganwadi area. This service is available on the first Wednesday of every month.
Health Referral Services: Children below 6 years and pregnant women registered with the Anganwadi are provided with essential medicines for temporary relief and are formally referred to the nearest Primary Health Centre (PHC). This service is available instantly.
Fetal Growth Rate Monitoring: The weight and health parameters of pregnant women in every Anganwadi area are monitored and recorded on a monthly basis.
Adolescent Girls' Clubs: Formed at the Anganwadi level to supply nutritional supplements to adolescent girls. Specialized counseling and services to correct growth and nutritional deficiencies are provided (in accordance with ICDS guidelines).
Jagratha Samiti Activities: Community-level awareness programs targeting unhealthy social practices, and sensitization regarding crimes and offenses committed against women and children.
Rural Development Department
Designated Officer: Village Extension Officer (VEO)
- BPL / Destitute Certificates: Upon receipt of an application, the field inquiry report is prepared on the very same day and forwarded to higher authorities for further action.
- People's Planning Scheme Execution: Welfare benefits under the IAY Housing Scheme and other developmental project layouts designed via People's Planning are distributed to selected beneficiaries through Grama Sabhas. This also includes the structural execution of the 'LIFE' Housing Mission.
- Old Age Pension Verifications: Applications for old age pensions received at the Panchayat are scrutinized, field inquiries are conducted, and reports are submitted within 14 days.
- Execution and field management of sanitation and waste management projects.
Veterinary Dispensary
- Animal Disease Diagnosis and Treatment: Owners may approach the doctor on all working days from 9.00 AM to 1.00 PM and during the afternoon session from 2.00 PM to 3.00 PM. Medical services will be provided instantly.
- Preventive Vaccination against Contagious Diseases: Approach the veterinary surgeon during designated duty hours; vaccinations will be administered instantly.
- Pregnancy Verification and Infertility Treatment for Cattle: Approach the doctor during duty hours. Services are provided instantly and are completely free of charge.
- Anti-Rabies Vaccination and Certification for Pet Dogs: Approach the doctor during duty hours and ensure that the vaccine is made available at personal expense. The vaccination and corresponding certificate will be issued instantly without any fee.
- Insurance Protection for Livestock: Approach the doctor during duty hours (the insurance premium must be paid by the beneficiary as per directions). Standard government-fixed service fees apply.
- Artificial Insemination: Livestock must be brought to the dispensary within 24 hours of showing the first signs of heat. The service will be rendered accordingly.
- Animal Husbandry Awareness Programs: Extension activities and educational sessions regarding livestock management are organized through campaigns from time to time.
- Contagious Disease Vaccination Drives: Routine vaccinations against infectious diseases affecting cattle are provided at the center and through field camps during duty hours. Emergency vaccinations during sudden disease outbreaks are also available free of cost.
- Primary / Emergency Treatment for Livestock: Approach the doctor directly during duty hours. Medical aid will be extended instantly.
- Grievance Redressal: Public grievances regarding veterinary services may be brought to the doctor's notice and will be addressed immediately.
Health Department
Government Ayurveda Dispensary
- Consultation and Treatment: Patients must appear in person between 9.00 AM and 2.00 PM and secure an OP ticket.
- Medical Certificate: Issued exclusively to patients undergoing active treatment at this hospital. The applicant must appear in person during working hours; the certificate will be issued instantly.
- Life Certificate: The applicant must appear in person along with their original Pension Payment Order (PPO). Life certificates will be executed only after the conclusion of general OP hours (after 2.00 PM).
- Attestation of Signatures and Document Copies: The applicant must appear in person along with the original certificates.
- Execution and monitoring of the annual health and medical project blueprints of the Panchayat.
- Conducting medical camps and public health awareness drives as instructed by the District Medical Officer (DMO).
Government Homoeo Dispensary
- Consultation and Treatment: Offers medical care, clinical advice, and consultations for all illnesses manageable through homoeopathic therapies. The patient must appear in person, register their name, and consult the Medical Officer. Services are rendered strictly on a first-come, first-served basis.
- Preventive Medicines for Children: Parents must bring the child and register their name. Medicine distribution follows the general queue order.
- General Preventive Medicines: Individuals requiring prophylactic medicines must visit the facility directly and register their details.
- Outpatient (OP) consultations are conducted every working day (except Sundays) from 9.00 AM to 2.00 PM.
- Palliative care home visits are conducted one day every month.
- Routine health visits to local Anganwadis (conducted 10 times a year).
- Specialized post-COVID clinical care and follow-up treatment.
Community Health Centre (CHC), Koppam
Maternal and Child Health Management:
- Routine immunizations and vaccinations for children and pregnant women are conducted every Wednesday.
- Comprehensive prenatal check-ups for pregnant women, including Tetanus Toxoid (TT) profiling and growth monitoring using Iron & Folic Acid (IFA) supplements.
- Administration of Vitamin A syrup supplements to eligible children.
- Field immunization drives conducted through local sub-centers.
- Family planning guidance, Copper-T insertion, Non-Scalpel Vasectomy (NSV) counseling, daily anti-rabies vaccination drives, Tuberculosis (TB) care, and Leprosy treatment regimens.
- Daily clinical management for H1N1, acute diarrheal diseases, and Malaria screening/treatment.
- Screening, diagnosis, and long-term clinical management for non-communicable lifestyle diseases.
- Palliative Care Services: Outpatient palliative consultations are available daily. Home-based clinical care for bedridden and terminal patients is provided every day, ensuring a minimum of 16 structured home care visits per month.
- The Community Mental Health Program is conducted on the 20th of every month.
- Ophthalmic / vision testing services are available every Tuesday.
- Specialized Geriatric OP services for elderly citizens are conducted every Tuesday.
- Field execution and management of all National Health Programs.
Services and Certificates from the Family Health Centre
| Sl. No. | Details of Service / Certificate Provided | Service Providing Officer | Mandatory Documents to be Produced | Time Limit |
|---|---|---|---|---|
| 1 | D&O Trade License Clearances | Medical Officer | Valid Health Card, water quality analysis and fitness certificate, compliance records regarding anti-tobacco boards. | 14 days following the structural/site inspection |
| 2 | Treatment Certificate | Medical Officer | Detailed medical history and clinical treatment records. | Same Day |
| 3 | Age Proof Certificate | Medical Officer | SSLC Book or equivalent authentic statutory records. | Same Day |
| 4 | Certificate of Drunkenness / Intoxication Status | Medical Officer | Detailed clinical referral/notes from the examining or treating medical practitioner. | 3 days |
| 5 | Preventive Treatment Certificate | Medical Officer | Authentic records regarding preventive care or prophylactic treatments administered. | 3 days |
| 6 | Personal Copy of Medico-Legal Certificate (MLR) | Medical Officer | Detailed treatment timeline and formal application verifying identity. | 30 days |
| 7 | Medical Certificate for Financial Aid (Cancer / TB Patients) | Medical Officer | Detailed clinical and diagnostic records certified by the specialist/treating doctor. | 7 days |
Education Department
True Copy of the School Admission Register: An application affixed with a Rs. 5 Court Fee Stamp along with a non-judicial stamp paper worth Rs. 10 executed in the name of the applicant must be produced. The certified copy will be issued within 3 days.
Continuing Literacy Education
Continuing Education Programs are implemented directly via Local Self-Government Institutions (LSGIs). Anganwadi and literacy centers serve as the primary venues for implementing literacy programs intended to eliminate illiteracy, and to provide learning opportunities for newly literate individuals and school dropouts. Equivalency courses matching Class 4 and Class 7 educational standards are completed and formal examinations are conducted. Government-approved educational certificates are distributed to successful candidates. Class 10 equivalency programs and corresponding examinations are also managed systematically. The primary beneficiaries of these programs include the newly literate, illiterate individuals, school dropouts, individuals who have completed non-formal basic education, and citizens interested in lifelong learning.
Available Services:
- Basic literacy training through designated local centers.
- Equivalency certificate courses of Class 4 and Class 7 academic standards.
- Class 10 Equivalency Courses (having a standard course duration of 6 months).
- Supply of application forms and assistance in filling them up.
- Conducting public awareness and community sensitization classes.
Part - 2: Duties and Responsibilities of a Citizen
- Remit all municipal/property taxes and statutory fees within the prescribed deadlines. Avoid accumulation of penal interest, attachment of property, and legal prosecution.
- While constructing a new building, strict compliance with Section 220 of the Kerala Panchayat Raj Act must be maintained, ensuring that the structure is positioned at a minimum distance of 3 meters away from the boundary line adjacent to any public road (meaning, 3 meters of open space must be left vacant on one's own land).
- If a building is newly constructed or an existing structure is modified/renovated, formally intimate the Panchayat immediately upon completion of the work and complete the tax assessment or re-assessment processes.
- Cooperate actively in maintaining the cleanliness of roads and public spaces. Completely discard the habit of dumping waste materials and garbage on public pathways and open grounds. Dispose of waste only through authorized methods that do not cause a public nuisance.
- Abstain entirely from smoking and consuming alcoholic beverages in public places. Actively discourage others from engaging in such behavior.
- Give up the use of tobacco and chemical stimulants sold under brand names like Pan Parag, Hans, etc., which are highly detrimental to human health. If the illegal sale or distribution of such substances is noticed, instantly report the matter to the Medical Officer.
- Consult the Agriculture Officer and seek professional guidance before applying highly toxic chemical pesticides or insecticides in agricultural fields.
- Exercise extreme care to prevent the pollution or contamination of community drinking water sources and public waterbodies.
- Attend local Grama Sabha meetings regularly and participate actively as a partner in the structural development of the locality.
- If a tree or any of its branches standing within one's private property poses an immediate hazard to a neighbor's building, or interferes harmfully with their agricultural activities, or contaminates their primary drinking water source, take immediate steps to trim or cut down the tree/branches and clear the obstruction.
General Terms and Conditions
- All applications drafted on plain paper must clearly specify the full name and complete communication address of the applicant, a detailed description of the matter, and an active phone number.
- Every formal application submitted before the Panchayat must have a Rs. 5 Court Fee Stamp firmly affixed to it.
- Welfare pensions, financial assistances, and other monetary benefits can be dispersed to beneficiaries only as and when the corresponding financial allocations and funds are sanctioned and released by the Government.
- In administrative matters requiring official orders, sanctions, or procedural steps from external statutory departments or higher authorities outside the Panchayat, services can be finalized only upon receiving those specific clearances.
- The statutory timeframes mentioned in this document may vary in instances involving official staff vacancies, long-term leaves of officers, mandatory official travels, or during times of urgent, high-priority administrative tasks.
- The guidelines and documents detailed in this charter are subject to modification in accordance with government orders, circulars, and legal amendments enacted from time to time.
- An official acknowledgment receipt will be issued upon the submission of every application; this receipt must be produced for all future follow-ups and inquiries regarding the status of the file.
- A citizen is legally entitled to receive only one welfare pension at a time. (However, individuals receiving the Disability Pension are legally exempted and are eligible to draw another social security pension concurrently).
- All applications must be submitted exclusively at the designated Front Office counters, and the processed certificates or services must be collected from the Front Office on the date specified by the counter staff.